§ 111.08. INQUIRIES AND COMPLAINTS.

(A)

Complaints regarding contractors. The PACE program or program administrator shall be required to receive, manage, track, timely resolve and report on complaints from property owners regarding the funded work performed by the contractors. The PACE program or program administrator shall investigate and mediate disputes between property owners and contractors in a timely manner.

(B)

Payment inquiries . The PACE program or program administrator shall be required to respond to inquiries and resolve any issues, in a timely and complete manner, related to payments, including but not limited to prepayments and payment reconciliation.

(C)

Review . In the event that ten (10) percent or more of a PACE program's projects result in complaints or disputes, or complaints or disputes remain unresolved six (6) months after completion of a project, the city may review the PACE program or program administrator's handling of complaints.

(Ord. No. 13-17 , § 2(Exh. A), passed 5/2/17)